Terms of Service
Last updated: February 2026
1. About Trotters
Trotters operates a non-custodial provider dispatch platform. We connect customers with independent service providers. Trotters is not a party to any agreement between customers and providers — we facilitate the connection, not the service.
2. Non-custodial payments
Trotters does not hold, process, or transmit customer funds. Payments are made directly between customers and providers using Cashu ecash tokens. Trotters collects provider fees at the point of payment but never takes custody of customer funds.
3. Provider responsibilities
Providers are independent operators, not employees of Trotters. Providers are responsible for the quality and legality of their services, maintaining appropriate insurance and licences, and complying with all applicable UK laws and regulations.
4. Dispute resolution
Disputes between customers and providers should be resolved directly between the parties. Trotters provides a dispute flagging mechanism within the TROTT protocol but does not arbitrate disputes or issue refunds.
5. Governing law
These terms are governed by the laws of England and Wales.